Help centre
Frequently asked questions
Quick answers on delivery, discretion, returns and choosing the right toy.
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Delivery
How much is delivery?
UK delivery is £3.95 for discreet delivery in 2 to 3 working days, free on orders of £50 and over. Next working day delivery is £5.95 if you order by 11am, Monday to Friday.
When will my order arrive?
Orders placed before 11am on a working day are usually dispatched the same day from our UK warehouse. Standard delivery takes 2 to 3 working days after dispatch, next day delivery arrives the next working day.
Do you deliver outside the UK?
Not at the moment. We deliver to UK addresses only.
Can I track my order?
Yes. Once your order is dispatched you will get an email with tracking.
Discretion
What does the parcel look like?
Plain outer packaging with nothing on the outside that says what is inside or where it came from.
What shows on my bank statement?
Your statement shows MAW TOYS, never a description of what you bought.
Do you share my details?
No. We never sell your data. Your address is only shared with our warehouse and courier to deliver your order. See our privacy policy.
Returns
Can I return something?
Yes, within 30 days of delivery. Hygiene-sealed items, such as insertable toys, lubes and underwear, can come back with the seal unbroken. Items that were not sealed can come back unused even if you have opened the box. Post returns to MAW Toys Returns, BA EDITIONS LTD, 53c Unimix House, Abbey Road, London NW10 7TR, with your order number. Full details on our returns page.
My item is faulty. What do I do?
Email us a photo and your order number. Faulty items are covered under the Consumer Rights Act whether or not they have been opened, and we will replace or refund.
How long do refunds take?
We refund within 14 days of getting the items back, or of you sending proof of posting, whichever is first, and usually sooner. Your bank usually takes another three to five days.
Orders & payment
How do I use my 10% off code?
Enter MAW10 at checkout for 10% off your first order. One use per customer.
What payment methods do you take?
All major debit and credit cards, PayPal and Klarna, plus Apple Pay, Google Pay and Shop Pay where your device supports them.
Can I change or cancel my order?
Email us as soon as possible. If it has not been dispatched we can change or cancel it.
Choosing a toy
Which materials are body safe?
Silicone, glass and stainless steel are non-porous and the easiest to keep clean. Look for the Silicone tag or read our materials guide.
What size should I choose?
If you are unsure, go smaller. Insertable length and width matter most. See our size guide and the beginner friendly collection.
Which lube should I use?
Water-based lube works with every toy material. Silicone lube lasts longer but can damage silicone toys. Shop water-based lube.
How do I clean my toys?
Warm water and mild soap or a toy cleaner, then dry fully. Our care guide covers each material.
About MAW
Who are MAW Toys?
MAW Toys is a UK label of BA EDITIONS LTD, company number 17472532. MAW stands for More Adventurous Ways.
Do I need to be 18?
Yes. We only sell to adults aged 18 and over.