Shipping policy
Where we deliver
UK addresses only, for now.
Delivery options and prices
- Discreet delivery, 2 to 3 working days: £3.95. Free when your order comes to £50 or more after any discount code.
- Next working day: £5.95. Order by 11am, Monday to Friday, excluding bank holidays.
You pick the option at checkout and see the exact delivery charge before you pay. Gift cards are sent by email and have no delivery charge.
When your order leaves
Your order is packed and dispatched by our fulfilment partner from its warehouse in the UK. Orders placed by 11am on a working day are normally dispatched the same day. Orders placed after 11am, at the weekend or on a bank holiday are dispatched on the next working day.
Working days are Monday to Friday, excluding bank holidays in England. Delivery times count from dispatch. Next working day is the courier's delivery target, not a guarantee, and a small number of parcels are delayed.
If an item sells out before your order is dispatched, we will email you straight away and refund that item in full.
Tracking
We email you when your order has been dispatched, with a tracking link where the delivery service provides one.
The parcel
Everything travels in plain outer packaging. There is no MAW branding on the outside and no product names or pictures. The label shows your name and address. Your bank statement shows MAW TOYS, never what you bought.
If it has not arrived
If your parcel has not arrived within 5 working days of the expected date, email admin@baeditions.co.uk with your order number. We will chase it with the courier and, if it is lost, send a replacement or refund you in full. A parcel is our responsibility until it is delivered to you or to someone you nominated.
Damaged or missing items
Please check your parcel when it arrives. If anything is damaged or missing, email admin@baeditions.co.uk with a photo and your order number and we will put it right. Telling us quickly helps us sort it faster, but it does not affect your rights. See our returns and refunds page.