Refund policy

The short version: sealed and unopened, you can send it back. Opened, you cannot, unless it is faulty.

Unopened

If the product is sealed and exactly as it arrived, you have 14 days from delivery to tell us you want to cancel, and a further 14 days to get it back to us, in its original packaging with your order number. We refund the item plus standard outbound delivery. Return postage is yours unless the item was faulty or we sent the wrong thing.

Opened

Once the seal or packaging of an intimate product has been opened there is no cancellation and no refund. Under the Consumer Contracts Regulations 2013 the 14 day cancellation right does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed. The same applies to opened lubricants, consumables, lingerie and underwear.

Faulty

If a product is faulty, damaged in transit or not as described, the Consumer Rights Act 2015 applies whether or not you have opened it.

• Within 30 days. You can reject it and get a full refund.
• Within 6 months. We will repair or replace it. If that fails, you get a refund.
• Up to 6 years. You may still have a claim if the fault was there from the start.

Please tell us as soon as you notice a fault. Send a photo and your order number to admin@baeditions.co.uk and we will sort it.

Parcels that come back to us

If a parcel is returned because the address was wrong or it was not collected, we refund the goods but not the delivery charge.

How long a refund takes

Once we have agreed a refund we send it to your original payment method within five working days. Your bank usually takes another three to five days on top.