Refund policy
The short version: changed your mind? You have 30 days. Anything still in its hygiene seal, or anything that was never sealed, can come back. Intimate items can only come back once opened if they are faulty. Faulty items are always our problem, opened or not.
Changed your mind
You can cancel your order for any reason within 30 days of the day you receive it. If your order came in more than one parcel, the 30 days run from the day the last parcel arrives. You do not have to give a reason.
To cancel, email admin@baeditions.co.uk with your order number and the items you are sending back. A clear email is enough. You can also use the cancellation form at the bottom of this page if you prefer, but you do not have to.
You then have a further 14 days from the day you tell us to post the items back to the address below.
What can come back, and what cannot
Items delivered with a hygiene seal. Sex toys, lubricants and other consumables, condoms, and underwear, jocks and lingerie worn next to the body are sent in sealed packaging, such as shrink wrap, a sealed bag or a seal sticker, because they cannot be resold once that seal is broken. You can return them while the seal is intact. Once you break the seal, the right to cancel no longer applies to that item. This is the exception in regulation 28(1)(c) of the Consumer Contracts Regulations 2013, for sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed after delivery.
Opening the outer box to look at an item does not, by itself, end your right to cancel. It is the hygiene seal that counts. If an item arrives without a hygiene seal, you can return it within the 30 days even if you have opened it.
Everything else. Restraints, harnesses, masks, gifts, games and anything else that was not hygiene sealed can be returned within the 30 days even if you have opened it. You can handle it the way you would in a shop, to see what it is like, but please do not use it. If it comes back used, damaged, or missing parts or packaging, we may take the loss in value off your refund.
Gift cards. An unused gift card can be cancelled within 30 days of purchase for a full refund.
Sending it back
Post returns to:
MAW Toys Returns
BA EDITIONS LTD
53c Unimix House
Abbey Road
London
NW10 7TR
Please include your order number, and use a tracked service so the parcel can be traced.
Please include your order number, pack items so they arrive in the condition they left, and use a tracked service. Return postage for a change of mind is paid by you. Keep your proof of postage.
Your refund for a cancellation
We refund the price of the items plus the delivery charge you paid, up to the cost of our standard delivery (£3.95). If you chose next working day delivery, the extra £2.00 is not refunded. If you cancel only part of an order, we refund delivery only if you cancel the whole order.
We refund within 14 days of receiving the items back, or of you sending us proof that you posted them, whichever comes first. We usually do it sooner. Refunds go to the payment method you used. Klarna and PayPal refunds go back through Klarna or PayPal, which then update your account.
Faulty, damaged or not as described
Whether or not you have opened it, if something is faulty, arrives damaged or is not as described, your rights under the Consumer Rights Act 2015 apply. In summary:
- Within 30 days of delivery you can reject it for a full refund.
- After 30 days you can ask us to repair or replace it. If a repair or replacement is not possible, or does not fix it, you can have a refund or a price reduction. After six months of ownership a refund can be reduced to reflect the use you have had.
- In the first six months we accept that a fault was there when the item was delivered, unless we can show otherwise. After six months you may need to show that it was.
- Up to six years after delivery (five years from when you found the fault in Scotland) you may still have a claim if the item was not of satisfactory quality, fit for purpose or as described.
Email admin@baeditions.co.uk with your order number and a photo or short video of the problem. Often we can sort it from the photo without you sending anything back. If we do need it back, we pay the return postage and refund your original delivery charge as well.
Normal wear, and damage from using a toy in a way the maker warns against (for example silicone lube on a silicone toy), are not faults. Many brands also give their own warranty, shown on the product page. A manufacturer's warranty is extra to your rights above, never instead of them, and we will help you use it.
Parcels that come back to us
If a parcel comes back to us because the address given was wrong or it was not collected from the courier, we will contact you. We can send it again for the cost of delivery, or refund the items. The original delivery charge is not refunded in that case. If the parcel came back because of a mistake by us or the courier, we resend it free or refund everything, your choice.
Nothing here limits your rights
This page explains your rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. It does not reduce them. For impartial advice, contact Citizens Advice at citizensadvice.org.uk.
Cancellation form
You do not have to use this form. If you want to, copy it into an email to admin@baeditions.co.uk or post it to the returns address above.
To: BA EDITIONS LTD, trading as MAW Toys, 53c Unimix House, Abbey Road, London, NW10 7TR. Email: admin@baeditions.co.uk
I hereby give notice that I cancel my contract of sale of the following goods:
Items:
Ordered on:
Received on:
Order number:
Your name:
Your address:
Date: